Refund and Returns Policy

At Laptop World, we understand that purchasing a laptop is a big investment, and we want to ensure that our customers are completely satisfied with their purchase. We are committed to providing our customers with high-quality laptops from OEMs that meet their needs and expectations. However, we also recognize that there may be instances where a customer is not entirely satisfied with their purchase. We want to be transparent about our refund policy. We do not offer refunds for any purchase made on our website or in-store. Instead, we offer replacement for laptops in case of genuine manufacturing defects. We stand by the quality of our products and want our customers to be confident in their purchase. We do not offer refunds for any other reason apart from a genuine manufacturing defect.

Laptop

In case of a manufacturing defect, we request our customers to contact us within 7 days of receiving their laptop. We will need evidence of the defect, which could be photographs or a detailed description of the issue. Our team will evaluate the claim and, if deemed valid, we will work with the respective OEM to provide a replacement laptop.

Please note that our policy does not cover any damage caused by the customer, such as accidental drops, spills, or misuse. If the laptop is damaged due to any of these reasons, we do not replace the laptop. We highly recommend our customers to take care of their laptops to avoid any damage caused by them. In case of any accidental damage, we are happy to recommend authorized repair centers.

Service

We take pride in providing excellent laptop servicing to our customers. If our customers are not satisfied with the servicing they received from us, we encourage them to contact us to discuss their concerns. We will do our best to find a resolution to the issue. Please note that we do not offer refunds or replacements for laptop servicing. However, in case of any unforeseen issues arising due to our service, we will take full responsibility and rectify the issue.

Our team of technicians is highly skilled and qualified to handle all types of laptop servicing. We use original parts and components to ensure the quality of our service. Our servicing includes virus removal, operating system installation, hardware upgrades, and other related services. We believe in building long-term relationships with our customers and aim to provide the best possible service.

If you have any questions or concerns regarding our refund policy or laptop servicing, please do not hesitate to contact us. We are always here to help and ensure that our customers are satisfied with their experience at Laptop World.

Accessories

At Laptop World, we also offer a wide range of laptop accessories from top brands such as Dell, HP, Lenovo, Asus, Apple, Kingston, Toshiba, TP-Link, Alogic, and more. Our range of accessories includes keyboards, mice, SSDs, RAM, laptop screens, batteries, HDMI cables, USB hubs, laptop stands, and more. We understand that our customers may need accessories to enhance their laptop experience, and we aim to provide the best possible range of options.

We do not offer refunds for any accessory purchased from our store. However, we provide warranty for accessories as per the respective brand policies. The warranty details will be mentioned on the product package itself. If any issue arises within the warranty period, we encourage our customers to contact us and we will assist them in getting the issue resolved through the respective brand’s service center.

We take pride in providing high-quality accessories from top brands. We ensure that our customers get genuine products and not counterfeit or duplicate accessories. We also provide advice to our customers on choosing the right accessories that will be compatible with their laptop models.

We request our customers to read the warranty details carefully before making a purchase. The warranty period may vary depending on the product and brand. Our team is always available to assist with any queries related to accessories purchased from our store.

At Laptop World, we are committed to providing our customers with a hassle-free experience when it comes to purchasing accessories for their laptops. We aim to build long-term relationships with our customers and provide them with the best possible service.

If you have any questions or concerns regarding our accessories policy, please do not hesitate to contact us. We are always here to help and ensure that our customers have a smooth experience when purchasing accessories from Laptop World.